80 minutes ago I was so excited when USAir didn’t hang up on me. That’s what they’d been doing all afternoon, at least a dozen times after the power came back on.
70 minutes ago I figured out how to use the speaker on my phone so I didn’t have to hold it by my ear.
60 minutes ago I thought I might need a lot more wine to help me make it until an agent answered.
50 minutes ago I changed phones because the battery was dying.
4o minutes ago I couldn’t believe I’d been on hold for 40 minutes.
30 minutes ago I found a guy tweeting on Twitter who had been on hold for three and a half hours.
20 minutes ago I remembered how much I like the repeating dueling vowels in QUEUE.
10 minutes ago I asked Mike why I called USAir. He couldn’t remember either.
9 minutes ago I realized I knew the USAir commercial stream by heart: FTD, lost cell phone, AA merger, 37 customized labels, 300 bonus miles.
8 minutes ago I cried a little.
7 minutes ago I stopped.
6 minutes ago I returned to pure anger.
5 minutes ago I worried about the poor agents at USAir who are getting yelled at all day by sad and mad customers.
4 minutes ago I felt sorry for the agents–it’s not their fault that it keeps on snowing.
3 minutes ago I remembered that I won’t get to see my Mom.
2 minutes ago I remembered my Mom won’t get to see her grandchildren.
1 minute ago I realized road rage and phone rage were stupid reasons to be unhappy.
Still in the queue. Can’t remember why.